FOR PATIENTS
Your First Visit
Made Easy
Everything you need before your first appointment. Forms, what to bring, insurance, and what to expect.
Mahalo for choosing Fukuji & Lum Physical Therapy, and welcome to our ohana! We want your first visit to feel easy and comfortable. Here’s everything you need to know before you come in.
Preparation & arrival
Before you arrive
Your registration forms will be sent to you by email through our patient management system. Please complete them before your appointment.
What to bring
Your insurance card, photo ID, and your doctor’s prescription or referral (if applicable).
When to arrive
Please arrive 15 minutes before your scheduled appointment time.
For your evaluation and follow-up sessions, we recommend wearing loose-fitting, comfortable clothing that allows for movement.
What should I wear?
Athletic shorts or leggings that allow access to the treatment area
Support sneakers or comfortable flat shoes
A loose shirt or tank top for shoulder or back conditions
Insurance & billing
Also accepted:
HMSA includes PPO, HMO, and Akamai Advantage.
Don’t see your plan listed? Call us at (808) 261-4321, or check with your insurance company. We’re happy to help.
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Most private insurance plans will cover a portion of your treatment. We ask that every patient take responsibility for knowing their particular insurance coverage, and be prepared to meet the requirements of their policy, including their deductible. If your coverage isn't clear to you, we’re happy to help you understand your coverage and payment requirements.
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We accept most workers' compensation insurance plans. If you were injured at work, your employer's workers' compensation insurance will be billed for your care. Please note that treatment typically requires pre-authorization from your claims adjuster.
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We accept most no-fault insurance plans. If you were injured in an auto accident, your auto insurance will be billed. However, if your PIP benefits are exhausted, your private health insurance may then be billed for physical therapy services only.
Payment methods
Fukuji & Lum Physical Therapy is an in-network provider for most insurance plans. Co-pays and deductibles can be paid with MasterCard, Visa, Discover Card, cash, or check.
Prefer not to use insurance? We offer a self-pay option.
Payment options
We recognize that every patient has special circumstances, and that an extended course of physical therapy can be a costly venture. Please contact our office if you think you will need to set up an individual payment plan. Individualized payment plans are also available to those without coverage.
New patient FAQs
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About 45 minutes to an hour; it includes a full evaluation where your therapist reviews your history, assesses your movement, and builds your treatment plan.
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Most insurance plans require a referral or prescription from your physician first. If you're unsure whether yours does, call (808) 261-4321 and we'll tell you exactly what you need.
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Yes, with your consent, your therapist shares your evaluation, progress, and recommendations with your referring physician so your care stays coordinated.
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We accept most major plans including HMSA, HMAA, Medicare, Tricare, No Fault, and Workers' Comp. Coverage varies, so call (808) 261-4321 and we'll verify your benefits before your first visit.
After your appointment, your therapist may recommend some equipment for your home program. Here’s our list of commonly used items.
Products we recommend
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Our specialized services
Physical Therapy
Expert one-on-one care for injuries, post-surgical recovery, neurological conditions, and more.
Aquatic Therapy
Heated-pool therapy that lifts the weight off your joints, so you can move and rebuild when land-based exercise isn't an option yet.
Occupational Rehab
Work hardening, conditioning, and functional capacity evaluations built around the real demands of your job.
Pelvic Health PT
Private, specialized care for pain, incontinence, and pre/post-natal recovery, so you can feel like yourself again.
Questions before your first visit?
We’re happy to help. Tell us what’s on your mind and we’ll reach out with answers.